Demi Lovato & DJ Khaled 2018 Tour #VerifiedFan Presale FAQ

Demi Lovato & DJ Khaled 2018 Tour #VerifiedFan Presale FAQ
Demi Lovato & DJ Khaled 2018 Tour #VerifiedFan

Demi Lovato is coming to the U.S. & Canada and she’s bringing DJ Khaled with her!

Demi Lovato is committed to getting tickets in the hands of fans. So she’s collaborating with Ticketmaster to sell tickets for her tour through the #VerifiedFan platform – so fans don’t have to compete with bots and scalpers for tickets.


QUICK HELP GUIDE

We want to help as many of you as possible to see Demi Lovato & DJ Khaled on tour. As the #VerifiedFan Presale approaches, here are some tips to help answer any questions.

How do I register for the #VerifiedFan Presale in the U.S. & Canada?

Go to demilovato.tmverifiedfan.com (English) or demilovatofr.tmverifiedfan.com (French) and connect your Ticketmaster account to register. Or create a new account when you begin your #VerifiedFan registration. When registering from a shared device, it’s important you register with your personal Ticketmaster account. If the email included at the top of the registration form is not yours, please Log Out to sign in with your Ticketmaster account.

Where does the #VerifiedFan program apply?

Demi Lovato is using #VerifiedFan for her U.S. + Canada dates only. For other countries, visit demilovato.com to learn more about international ticket opportunities.

Is there a way to purchase tickets other than the #VerifiedFan Presale?

In addition to the Verified Fan Presale, there is a General Public Onsale on Friday, November 3 at 10AM venue local time. More info: Demi Lovato tickets on Ticketmaster.

When does registration close?

Registration closes on Sunday, October 29 at 5PM PT.

Can I register for the #VerifiedFan Presale from outside the U.S. + Canada?

Yes, you can register for the #VerifiedFan Presale from outside the U.S. + Canada but only for the U.S. + Canada tour dates.

If I register for #VerifiedFan Presale from outside the U.S. + Canada, do I need to include my country code with my phone number?

Yes, if registering from outside of the U.S. + Canada, please include the country code with your telephone number.

Can I register for the #VerifiedFan Presale more than once?

Fans may only register once, per show/date for the #VerifiedFan Presale.

I registered more than once, will I be disqualified? 

Don’t worry, you will not be disqualified. However, please only register once, per show/date.

I got a confirmation email, what does that mean?

You have successfully registered for the #VerifiedFan Presale and if selected, will receive an access code to purchase tickets. Please note, tickets are available on a first-come, first-served basis.

Does registering mean I get a code?

If selected, you will receive a text on Tuesday, October 31 prior to the Presale at 10AM venue local time. Please note, tickets are available on a first-come, first-served basis and getting an access code does not guarantee tickets.

Does getting a code mean I will get tickets?

If you receive an access code you will have the chance to unlock access to tickets. However, due to demand, the ability to purchase tickets is not guaranteed.

When is the #VerifiedFan Presale?

The #VerifiedFan Presale begins Tuesday, October 31 at 10AM venue local time for fans who receive an access code.

What is the ticket limit?

There is a strict four (4) ticket limit per order.

How much will tickets cost?

Please see list below for U.S. + Canada 2018 tour dates. Links will be updated with pricing information prior to the presale. Pricing is subject to change and fees + taxes will apply.

Will there be GA tickets for the U.S. + Canada dates on the tour?

Please refer to the list below for additional ticket information.

Will there be VIP and Meet + Greet packages available for the U.S. + Canada?

Please refer to the list below for VIP and Meet + Greet package information.

How do I learn more about the tour?

Demi Lovato’s Official Website has the full list of dates for her tour.

If my parent or guardian uses their credit card to buy, does the person’s whose name is on the card have to attend the show?

No. The tickets will be in the Ticketmaster account holder’s account. (Remember, receiving a code does not guarantee tickets.)


PREPPING FOR THE #VERIFIEDFAN PRESALE

Demi Lovato & DJ Khaled fans, get ready for their 2018 U.S. & Canada tour presale powered by Ticketmaster #VerifiedFan!

PROTIP: Download the Ticketmaster App for iOS or Android for the best way to purchase tickets.

How do I purchase tickets for the Presale powered by Ticketmaster #VerifiedFan?

The #VerifiedFan Presale begins Tuesday, October 10 at 10AM (venue local time). It’s a simple, standard purchase process and the steps below will help you navigate your search and purchase.

  1. Once verified, you will receive an access code via text message on Tuesday, October 31 prior to the Presale at 10AM venue local time. The first message(s) will include timing details and a link to where you can purchase your tickets, immediately followed by another text containing your unique access code. Keep your phone handy – you’ll receive text messages 2-4 hours before the Presale.
  2. TicketmasterPurchases: Sign-in to your Ticketmaster Account or App in advance. Know your Ticketmaster password, or reset your password in advance. For a faster checkout, make sure you have a valid credit card with updating billing information in your account.

Ticketmaster Mobile Checkout: Update your Ticketmaster App and make sure you’re signed in in advance. For a faster mobile checkout on Ticketmaster, have a valid credit card with updated billing information in your account. Need to update? Download our app for iOS or Android.

Non-Ticketmaster Purchases: Not all events are sold on Ticketmaster. While requirements vary depending on the ticket provider, proactive account setup with a valid credit card and updated billing information is generally encouraged.

When the Presale Begins at 10AM (venue local time).

  1. Click the link you were sent at the appropriate time.

DESKTOP: Transfer the link from your phone ahead of time.

MOBILE: If you have the Ticketmaster App installed, once the page loads in your mobile browser, you will be prompted to open the page in the App if you prefer.

  1. Enter your unique access code. Should you receive an error, double-check you entered the access code exactly as it appears in the text you receive or that you are signed in using the account you registered for the #VerifiedFan Presale with.
  2. Due to demand, after entering your #VerifiedFan access code, you may experience a longer than usual wait time using the ticket search. Do not refresh the page during this time.
  3. When completing your ticket purchase, stay within one browser window. Opening multiple windows or tabs to purchase tickets, may result in errors.
  4. Tickets will be available on a first-come, first-served basis and are NOT guaranteed. Do not exceed the ticket limit of four (4).
  5. For a faster checkout, make sure your billing address and credit card information is up to date prior to the start of the Presale.

When should I expect my access code?

Once verified, you will receive an access code via text message on Tuesday, October 31 prior to the Presale at 10AM venue local time. Please note, tickets are available on a first-come, first-served basis.

The first message(s) will include timing details and a link to where you can purchase your tickets, immediately followed by another text containing your unique access code. Keep your phone handy – you’ll receive text messages 2-4 hours before the Presale.

The Presale has started, I registered and never received my access code?

Registering does not guarantee you will receive an access code or have the ability to purchase tickets.

I registered in the past for a #VerifiedFan Presale, shouldn’t I always get an access code?

Each #VerifiedFan program is unique and you must register for each one separately.

Why didn’t my #VerifiedFan Presale access code work?

You may have maxed out your ticket limit. Due to demand, each #VerifiedFan Presale has a ticket limit to allow more fans like you to get tickets. Additionally, should you receive an error, double-check you entered the access code exactly as it appears in the text (case sensitive) you receive or that you are signed in using the account with which you registered for the #VerifiedFan Presale.

How come I received a #VerifiedFan Presale code but can’t get tickets?

We’ve seen massive interest for this tour and #VerifiedFan tickets. Tickets will be available on a first-come, first-served basis and are NOT guaranteed.

If I don’t receive an access code, will I still have a chance to get tickets?

Yes, there will be a General Public Onsale on Friday, November 3 at 10AM venue local time.


Demi Lovato & DJ Khaled 2018 North American Tour

    DateCity        Venue
Feb 26San Diego, CAViejas Arena
Feb 28San Jose, CASAP Center
March 2Inglewood, CAThe Forum
March 3Las Vegas, NVMGM Grand Garden Arena
March 4Phoenix, AZTalking Stick Resort Arena
Mar 07Dallas, TXAmerican Airlines Center
Mar 09Chicago, ILAllstate Arena
Mar 10Minneapolis, MNTarget Center
Mar 13Detroit, MILittle Caesars Arena
Mar 14Columbus, OHSchottenstein Center
Mar 16Brooklyn, NYBarclays Center
Mar 17Montreal, QCBell Centre
Mar 19Toronto, ONAir Canada Centre
Mar 21Newark, NJPrudential Center
Mar 23Philadelphia, PAWells Fargo Center
Mar 24Washington, DCCapital One Arena
Mar 26Boston, MATD Garden
Mar 28Nashville, TNBridgestone Arena
Mar 30Miami, FLAmerican Airlines Arena
Mar 31Tampa, FLAmalie Arena