Canada Ultimate Summer Pack FAQ - Ticketmaster Insider

Canada Ultimate Summer Pack FAQ

Festivals

Jun 20, 2018

Seriously, you’re going to want to put your poutine down for this.

Ticketmaster wants you to enjoy this #summerofLIVE with the Ultimate Summer Pack! What’s that you might ask? We can’t wait to tell you.

The Ultimate Summer Pack gives fans the chance to pick 3 Concert and/or Single-Day Festival Tickets from some of the nation’s hottest events for only $150!

This offer is available from June 20th at 10AM EDT until July 4 at 11:59PM EDT or while supplies last.

When building your pass, you can choose between the Ontario Package and the Western Canada Package. Packs are available here!

What is included in the Ultimate Summer Pack?

With the Ultimate Summer Pack, fans can pick 3 Concerts and/or Single-Day Festival tickets from participating Canadian events in either the Ontario Package or the Western Canada package.

Which events can I choose from?

The events are based on the selected geographic package.

If the Ontario Package is selected, you can choose from: RBC Bluesfest, Bonobo, Mac DeMarco, Riverfest Elora, Bud Light Dreams, I Love The 90’s, Barenaked Ladies, Stars and Thunder, Trackside Music Festival, The Piano Guys, and Rise Against.

If the Western Canada Package is selected, you can choose from: Iron Mountain Music Festival, The RoundUp MusicFest, Oxford Stomp, SKOOKUM, Rock The Shores, Rifflandia Festival, Zeds Dead, and Chasing Summer.

How much is the Ultimate Summer Pack?

Packs will be sold for $150 all-in. Get yours here! 

Are passes expected to sell out?

The Ultimate Summer pack is giving fans the chance to save up to 50% on their favourite Canadian events. This offer will only be available while supplies last!

Please keep in mind that some event dates will sell out faster than others, so don’t wait! Build your pack now so you can have a #summerofLIVE with Ticketmaster Canada.

What happens if one of the event dates that I would like to add is unavailable?

If an event date is no longer available for selection, it means that the event is sold out. It is important to note that there is limited inventory for each event date so don’t wait – build your pass here!

Where and when can I purchase my pack?

It will be available for purchase starting on June 20th at 10AM EDT until July 4th at 11:59PM EDT or until supplies last.

Packs can be purchased exclusively here.

What is the maximum number of packs I can buy?

Packs with the same combination of concert and single-day festival are limited to eight (8) per person.

Can multiple packs with different events and/or festival combinations be purchased in the same order?

No, in order to purchase multiple packs with different event combinations, a new order must be placed for each combination.  

How do I get my pack and what personal identification do I need to bring?

Each concert/single-day ticket included in your pack can be picked up at the specific event will call at the box office on the day of the selected event. Please be prepared to show valid government issued photo ID and the purchasing credit card every time you are picking up a ticket.

What is the festival I chose requires an RFID wristband to get in?

For festivals requiring RFID wristbands for entrance, wristbands can be picked up at will call at the festival’s box office on the selected day of the event.

Can I pick 3 Single-Day tickets for the same festival?

When building your Ultimate Summer Pack, you can choose the same festival three times but each single ticket must be for a different day of the festival.

Can I sell or transfer my pass?

No, packs cannot be resold or transferred. Tickets will only be released to those who can present valid government issued photo ID and the purchasing credit card.

Are refunds available?

No, all passes are final sale. If you require any additional information or assistance, contact customer service by visiting www.support.frontgate.com, email order-support@frontgatetickets.com or calling 1-888-512-7469.

Once I buy my pass, can I make changes to the festivals or days I chose?

No, once a pass has been purchased no changes can be made. If you require any additional information or assistance, contact customer service by visiting www.support.frontgate.com, email order-support@frontgatetickets.com or calling 1-888-512-7469.

If I can’t make it to one of the festivals, can I let someone else use my pass?

No, once a pack has been purchased no changes can be made. If you require any additional information or assistance, contact customer service by visiting www.support.frontgate.com, email order-support@frontgatetickets.com or calling 1-888-512-7469.

Can I choose from festivals in both the Ontario Package and the Western Canada Package?

No, in order to build your Ultimate Summer Pack, you must choose between festivals within the Ontario Pack or festivals within the Western Canada Pack.

What happens if one of the dates for a festival that I chose is cancelled?

If an event cancels, Ticketmaster Canada/Front Gate Tickets will notify you via email with further information and instructions.

Will I receive a confirmation email/receipt for my purchase?

Yes, you will receive a confirmation email/receipt from Front Gate Tickets after purchasing an Ultimate Summer Pack. This confirmation email/receipt will summarize your order.

How can I avoid ticket fraud?

The best way to avoid ticket fraud is to buy directly from this secure link. DO NOT purchase from scalpers. If you arrive at the venue with an illegitimate ticket, you will be turned away, and no refund will be provided.

Is there a layaway plan option available?

No, passes must be paid in full at time of purchase.

Can I upgrade my GA tickets to VIP?

On-site upgrades are at the discretion of each event. If upgrades are available, they will be processed at the box office on-site.

What else can I buy with my pack?

With the Ultimate Summer Pack, only the pack is included. For other amenities like parking, check out each festival’s specific ticketing page or contact customer support by visiting www.support.frontgate.com, emailing support at order-support@frontgatetickets.com or calling 1-888-512-7469.

Why isn’t my credit card going through?

When purchasing pack, make sure there are absolutely no discrepancies between the billing address and the address on file with your credit card provider.

Should there be a persistence error, please contact customer support by visiting www.support.frontgate.com, emailing support at order-support@frontgatetickets.com or calling 1-888-512-7469.

What are the door times for each festival?

Here are the door times for each day of the participating festivals*:

Iron Mountain Music Festival: Saturday General Admission – 9:00

Iron Mountain Music Festival: Sunday General Admission –  9:00

Roundup MusicFest: General Admission – 15:00

Oxford Stomp: General Admission – 15:00

SKOOKUM: Friday General Admission – 16:00

Rock the Shores: Friday General Admission – 12:00

Rock the Shores: Saturday General Admission – 12:00

Rock the Shores: Sunday General Admission – 12:00

Rifflandia Festival: Friday General Admission – 14:30

Rifflandia Festival: Saturday General Admission – 12:00

Rifflandia Festival: Sunday General Admission – 12:00

Zeds Dead: General Admission – 20:00

Chasing Summer: Saturday General Admission – 13:00

Chasing Summer: Sunday General Admission – 13:00

RBC Blues Fest: July 5 General Admission – 17:00

RBC Blues Fest: July 6 General Admission – 17:00

RBC Blues Fest: July 7 General Admission – 15:00

RBC Blues Fest: July 8 General Admission – 15:00

RBC Blues Fest: July 10 General Admission – 17:00

RBC Blues Fest: July 11 General Admission – 17:00

RBC Blues Fest: July 12 General Admission – 17:00

RBC Blues Fest: July 13 General Admission – 17:00

RBC Blues Fest: July 14 General Admission – 15:00

RBC Blues Fest: July 15 General Admission – 15:00

Bonobo: General Admission – 16:30

Mac Demarco: General Admission – 15:00

Elora Riverfest: Friday General Admission – 15:00

Elora Riverfest: Saturday General Admission – 12:00

Elora Riverfest: Sunday General Admission – 12:00

Bud Light Dreams: Saturday General Admission – 15:00

Bud Light Dreams: Sunday General Admission – 15:00

Barenaked Ladies: General Admission – 17:30

I Love The 90’s: General Admission – 17:30

Stars and Thunder: Day 6 General Admission – 15:00

Trackside Music Festival: Saturday General Admission – 12:00

Trackside Music Festival: Sunday General Admission – 12:00

ThePianoGuys: Reserved Seating  – 20:00

Rise Against: General Admission – 19:00

*Door times are subject to change

For more information, visit the specific event’s website.

What happens if the lineup of the festival that I chose changes?

All daily festival lineups are subject to change.

Do any of the events have age restrictions?

Yes, some of the festivals do have age restrictions:

  • Bud Light Dreams Festival: Must be 19 years of age or older.
  • Chasing Summer:  Must be 18 years of age or older.
  • Roundup MusicFest: Must be 18 years of age or older.
  • Zeds Dead: Must be 18 years of age or older.
  • Oxford Stomp: Must be 18 years of age or older.

For more information, visit the specific festival’s website.

My question wasn’t answered here. What should I do?

For any additional questions, contact support by visiting www.support.frontgate.com, emailing order-support@frontgatetickets.com or calling 1-888-512-7469.

*Offer valid for 3 single day tickets to select festival and concert dates in either Ontario or Alberta and British Columbia. All 3 dates must be selected from same region. Exclusions apply.  Passes must be purchased online at http://ultimatesummerpack.frontgatetickets.com between June 20, 2018 at 10am ET and July 4, 2018 at 11:59pm ET, while supplies last, and are subject to availability, venue, age and artist restrictions. Cannot be combined with any other offer or discount. Parking not included. Delivery method is will call only. Visit http://ultimatesummerpack.frontgatetickets.com for participating dates.




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