At Ticketmaster Customer Care, we think of ourselves as the guardians of your awesome live event experience. We care passionately about live event fans, and we exist to get you to the event with the right tickets and info to make lifetime memories. We love what we do and we are working tirelessly to make your experience better each day.
You may have noticed some major changes we made to our Fan Guarantee last year. When you buy a ticket at a venue operated by Live Nation, you now have three days to return it, up until one week before the show. NO hassles, NO stress. The fan reaction to this change has been fantastic. Today about 15% of fans say they purchased tickets because of the guarantee! That’s great for our clients AND fans. Since launching this new feature, many other venues have signed up to join the program to help give you more peace of mind, and we’re adding more every month.
We’re here to help you! We have thousands of team members around the world who show up each day looking for ways to make your experience great. And there are lots of ways to get help. Have you seen our site lately? We’ve got tons of info about the show, fan reviews, directions, and suggestions for other stuff to do. But if you want to communicate with someone one-on-one, we also have customer care centers loaded with passionate staff, ready to answer your call or email. We handle millions of calls and emails every month. Every single one matters to us.
We’re also here to help after you purchase your tickets. Last year our fan support teams assisted over 4 million fans with rescheduled, time changed or cancelled events. Did you know that we also monitor social media to proactively look for ways to help fans? From a fan who left his tickets at home on the way to the show, to another who just needed to exchange her seats for a different date, we are keeping an eye on social to ensure you have a great time at your event.
Finally, we want you to know we’re not finished improving. We listen to everything you tell us. We send out customer surveys by the thousands and analyze your responses looking for ways to enhance our services further. We want to hear your opinions on how we’re doing! So if there is anything we can do to help, call us, send us an email, ping us on Facebook or send a Tweet to @Ticketmaster. We want you to know we’re here to help and we care, ’cause we’re fans too. Talk soon!