Ticketmaster #VerifiedFan FAQ

Ticketmaster #VerifiedFan FAQ

WHAT IS TICKETMASTER VERIFIED FAN®?

We built a really big robot to protect fans from the thousands of little scalper bots trying to scoop up tickets.

Fans register ahead of time, and those who are verified and selected receive a code that unlocks the opportunity to purchase tickets.

Ticketmaster #VerifiedFan was designed to separate actual, human fans from bots and scalpers. The system aims to thwart bad actors who are in the business of taking away tickets from fans just so they can resell them. Our technology analyzes every registrant to make sure they are real people interested in going to the show.

Please note: Registering does NOT guarantee you will be verified, receive a code or have the ability to purchase tickets.


QUICK HELP GUIDE

How do I register for a #VerifiedFan event?

Go to the registration site and connect your Ticketmaster account to register. Or create a new account and then connect it to register.

Where does the #VerifiedFan program apply?

Artists can use the #VerifiedFan program to power their Presale or Onsale.

If I’m not verified will I still have a chance to get tickets?
  • If the artist is unlocking access to tickets for their #VerifiedFan Presale, there may be an opportunity for purchase through a general Onsale or other Presales.
  • If the artist is unlocking access to tickets for their #VerifiedFan Onsale, Verified Fan may be the only way to unlock access to tickets.

When does #VerifiedFan registration close?

Please refer to the Ticketmaster event page for more information.

Can I register for a #VerifiedFan event from outside the U.S.?

Yes, you can register for a #VerifiedFan event from outside the U.S..

If I register for a #VerifiedFan event from outside the U.S., do I need to include my country code with my phone number?

Yes, if registering from outside of the U.S. please include the country code with your telephone number.

Can I register for a #VerifiedFan event more than once?

Fans may only register once per date/venue.

Can I register for more than one date for a tour powered by #VerifiedFan?

Yes, fans may register for more than one venue/date, but only once per venue/date.

I registered more than once, will I be disqualified?

We know you’re excited, but don’t register more than once per venue/date. And creating multiple new accounts (email, Ticketmaster, social or other) may impact your ability to be verified.

I got a confirmation email, what does that mean?

Receiving a confirmation email only means your registration has been submitted. It does not mean you will receive an offer code. And receiving a code does not guarantee you will be able to purchase tickets.

Does registering mean I get a code?

No, successfully registering does not guarantee you will be verified or receive a code.

Does getting a code mean I will get tickets?

If you have been randomly selected to receive a code it will unlock the ability to access tickets. However, tickets are available on a first-come, first-served basis and are not guaranteed.

If I get a code will it work for more than one date?

If you receive a code it should only be used for the date linked within the text message you receive.

When will tickets go on sale?

Please refer to the Ticketmaster event page for more information.

What is the ticket limit?

Please refer to the Ticketmaster event page for ticket limit information.

How much will tickets cost?

Please refer to the Ticketmaster event page for ticket pricing.

Will there be GA tickets for the dates on the tour?

Please refer to the Ticketmaster event page for more information.

Will there be VIP and Meet + Greet packages available?

Please refer to the Ticketmaster event page for more information.

How do I learn more about events outside of the U.S.?

We recommend checking the official event/artist website and social channels to learn more.

If my parent or guardian uses their credit card to buy, does the person’s whose name is on the card have to attend the show?

No. The tickets will be in the Ticketmaster account holder’s name and account. As a reminder, receiving a code does not guarantee a ticket purchase.


PREPPING FOR A #VERIFIEDFAN SALE

PROTIP: Download the Ticketmaster App for iOS or Android for the best way to purchase tickets.

How do I purchase tickets for events powered by Ticketmaster #VerifiedFan?

It’s a simple, standard purchase process and the steps below will help you navigate your search and purchase.

  1. If verified and randomly selected, you will receive an offer code via text message. The first message(s) will include timing details and a link to where you can purchase your tickets, immediately followed by another text containing your unique offer code. Keep your phone handy – you’ll receive text messages 2-4 hours before the sale begins.

2a. Ticketmaster Purchases:

Sign-in to your Ticketmaster Account or App in Advance. Know your Ticketmaster password (or reset it in advance) Need to reset your password? Reset My Password Make sure you have a valid credit card with updated billing information in your account. Need to update credit card or billing information? My Account

Ticketmaster Mobile Checkout: Update your Ticketmaster App and Sign-in. For a faster mobile checkout on Ticketmaster, have a valid credit card with updated billing information in your account. Need to update? Download our app for iOS or Android. When updating your payment details, log into your account from a computer or your app – not the mobile web.

2b. Non-Ticketmaster Purchases: Not all events are sold on Ticketmaster. While requirements vary depending on the ticket provider, proactive account setup with a valid credit card and updated billing information is generally encouraged.

When the Sale Begins…

3. Click the link you were sent at the appropriate time

DESKTOP: transfer the link from your phone ahead of time

MOBILE: If you have the Ticketmaster App installed once the page loads in your mobile browser you will be prompted to open the page in the App if you prefer.

  1. Enter your unique offer code in the space labeled “Offer Code.” Make sure you enter the code exactly as it appears in the text you receive.
  2. Find tickets Tickets will be available on a first-come, first-served basis and are NOT guaranteed. Do not exceed the MAXIMUM ticket limit.
  3. Checkout: For faster checkout, make sure all billing and credit card information are up to date prior the start of the Onsale.

When should I expect my #VerifiedFan code?

If verified and randomly selected, you will receive an offer code via text message the #VerifiedFan sale. The first message(s) will include timing details and a link to where you can purchase your tickets, immediately followed by another text containing your unique offer code. Keep your phone handy – you’ll receive text messages 2-4 hours before the #VerifiedFan sale. Since there is a limited quantity of tickets, they will be available on a first-come, first-served basis and are not guaranteed.

The #VerifiedFan Onsale has started, I registered and never received my offer code?

Registering does not guarantee you will receive a code or have the ability to purchase tickets.

The sale has started, I registered and never received my offer code?
Registering does not guarantee you will receive a code to unlock the ability to purchase tickets.

I registered for a previous #VerifiedFan, shouldn’t I always get a code?

Each #VerifiedFan opportunity is unique and you must register for each one separately.

Why didn’t my #VerifiedFan code work?

You may have maxed out your ticket limit. Due to demand, each #VerifiedFan opportunity has a ticket limit to allow more fans like you to get tickets.

How come I received a #VerifiedFan code but can’t get tickets?

There is a lot interest and a limited amount of #VerifiedFan tickets. Tickets will be available on a first-come, first-served basis and are NOT guaranteed.