U2 eXPERIENCE + iNNOCENCE Tour 2018 #VerifiedFan FAQ

U2 eXPERIENCE + iNNOCENCE Tour 2018 #VerifiedFan FAQ
U2 eXPERIENCE + iNNOCENCE Tour 2018 #VerifiedFan

U2 is coming to the U.S. & Canada on the eXPERIENCE + iNNOCENCE Tour 2018!

U2 cares about their fans and understands there are going to be more people who want to see them on tour than there will be available tickets. They’re committed to getting tickets in the hands of fans. Not scalpers or bots. So they’re collaborating with #VerifiedFan to power for the 2018 North American leg of the tour. #VerifiedFan is a unique fan-first technology that levels the playing field so fans don’t have to compete against scalpers and bot for tickets.


IMPORTANT DATES

There are multiple ways to unlock access to tickets, please below for timing information.

U2.COM SUBSCRIBER POWERED BY #VERIFIEDFAN

Registration Site: http://www.u2.com

Please refer to U2.com Subscriber eligibility rules

CITI U2 PRESALE POWERED BY #VERIFIEDFAN

Registration Opens: Wednesday, Nov. 1 at 1PM ET / 10AM PT

Registration Closes: Tuesday, Nov. 14 at 10PM ET

Code Distribution: Thursday, Nov. 16,  2-4 hours prior to presale  

Citi Verified Fan Presale START: Thursday, Nov. 16 at 9AM venue local

Citi Verified Fan Presale END: Saturday, Nov. 18 at 5PM venue local

Registration Site: U2citi.ontouraccess.com

PLEASE NOTE: Access to this presale is limited to Citi cardholders only. If you do not have a Citi card, you will not be able to purchase, even if you receive an access code.

GENERAL #VERIFIEDFAN ONSALE

Registration Opens: Wednesday, Nov. 1 at 1PM ET / 10AM PT

Registration Closes: Saturday, Nov. 18 at 10PM PT

Code Distribution: Monday, Nov 20, 2-4 hours prior to local onsale

#VerifiedFan Onsale: Monday, Nov 20 at 10AM venue local

Registration Site: u2tour.tmverifiedfan.com


QUICK HELP GUIDE

We want to help as many of you as possible see U2 on the eXPERIENCE + iNNOCENCE Tour 2018 in North America. As the Presales and Onsale approach, here are some tips to help answer any questions.

How do I register for #VerifiedFan ticket access in the U.S. & Canada?

Go to u2.tmverifiedfan.com and connect your Ticketmaster account to register. Or create a new account when you begin your registration. When registering from a shared device, it’s important you register with your personal Ticketmaster account. If the email included at the top of the registration form is not yours, please Log Out to sign in with your Ticketmaster account.

Where does the #VerifiedFan program apply?

U2 is using #VerifiedFan for their U.S. + Canada dates only. For other countries, visit U2.com to learn more about the rest of the World Tour.

Are there other ways to purchase tickets other than #VerifiedFan?

You must register through #VerifiedFan in order to purchase tickets for the U.S. + Canada. If you are a U2 Fan Club member, visit U2.com for y0ur registration details.

When does registration close?

Please reference the Important Dates section above for timing.

Can I register for #VerifiedFan from outside the U.S. + Canada?

Yes, you can register for #VerifiedFan from outside the U.S. + Canada but only for the U.S. + Canada tour dates.

If I register for #VerifiedFan from outside the U.S. + Canada, do I need to include my country code with my phone number?

Yes, if registering from outside of the U.S. + Canada, please include the country code with your telephone number.

Can I register for #VerifiedFan ticket access more than once?

Fans may only register once per show/date for each #VerifiedFan sale. (You may register for multiple sales – Fan Club, Citi or #VerifiedFan.)

I registered more than once, will I be disqualified? 

Don’t worry, you will not be disqualified. However, please only register once, per show/date for each #VerifiedFan sale.

I got a confirmation email, what does that mean?

You have successfully registered and if selected, will receive an access code to purchase tickets. Please note, tickets are available on a first-come, first-served basis.

Does registering mean I get a code?

If randomly selected, you will receive a text 2-4 hours prior to the Presale or Onsale. Please note, tickets are available on a first-come, first-served basis and getting an access code does not guarantee tickets.

Does getting a code mean I will get tickets?

If you receive an access code you will have the chance to unlock access to tickets. However, due to demand, the ability to purchase tickets is not guaranteed.

What is the ticket limit?

There is a strict four (4) ticket limit per order.

How much will tickets cost?

Please check the U2 artist page for more information including pricing (pricing is subject to change and fees + taxes will apply).

Will there be GA tickets for the U.S. + Canada dates on the tour?

Please check the U2 artist page for additional ticket information.

How do I learn more about the eXPERIENCE + iNNOCENCE World Tour 2018?

U2’s Official Website has more information about the eXPERIENCE + iNNOCENCE World Tour 2018.

If my parent or guardian uses their credit card to buy, does the person’s whose name is on the card have to attend the show?

No. The tickets will be in the Ticketmaster account holder’s account. (Remember, receiving a code does not guarantee tickets.)


PREPPING FOR YOUR #VERIFIEDFAN PURCHASE

U2 fans, get ready for eXPERIENCE + iNNOCENCE Tour 2018 powered by #VerifiedFan!

PROTIP: Download the Ticketmaster App for iOS or Android for the best way to purchase tickets.

How do I purchase tickets through Ticketmaster #VerifiedFan?

It’s a simple, standard purchase process and the steps below will help you navigate your search and purchase.

  1. If randomly selected, you will receive an access code via text message 2-4 hours prior to the sale time. The first message(s) will include timing details and a link to where you can purchase your tickets, immediately followed by another text containing your unique access code.
  2. TicketmasterPurchases: Sign-in to your Ticketmaster Account or App in advance. Know your Ticketmaster password, or reset your password in advance. For a faster checkout, make sure you have a valid credit card with updating billing information in your account.

Ticketmaster Mobile Checkout: Update your Ticketmaster App and make sure you’re signed in in advance. For a faster mobile checkout on Ticketmaster, have a valid credit card with updated billing information in your account. Need to update? Download our app for iOS or Android.

Non-Ticketmaster Purchases: Not all events are sold on Ticketmaster. While requirements vary depending on the ticket provider, proactive account setup with a valid credit card and updated billing information is generally encouraged.

When the Sale Begins (note: sale times are local to venue).

  1. Click the link you were sent at the appropriate time.

DESKTOP: Transfer the link from your phone ahead of time.

MOBILE: If you have the Ticketmaster App installed, once the page loads in your mobile browser, you will be prompted to open the page in the App if you prefer.

  1. Enter your unique access code. Should you receive an error, double-check you entered the access code exactly as it appears in the text you receive or that you are signed in using the account you registered for #VerifiedFan.
  2. Due to demand, after entering your #VerifiedFan access code, you may experience a longer than usual wait time using the ticket search. Do not refresh the page during this time.
  3. When completing your ticket purchase, stay within one browser window. Opening multiple windows or tabs to purchase tickets, may result in errors.
  4. Tickets will be available on a first-come, first-served basis and are NOT guaranteed. Do not exceed the ticket limit of four (4).
  5. For a faster checkout, make sure your billing address and credit card information is up to date prior to the start of the sale.

When should I expect my access code?

If randomly selected, you will receive an access code via text message 2-4 hours prior to the sale. Please note, tickets are available on a first-come, first-served basis.

The first message(s) will include timing details and a link to where you can purchase your tickets, immediately followed by another text containing your unique access code.

The #VerifiedFan sale has started, I registered and never received my access code?

Registering does not guarantee you will receive an access code or have the ability to purchase tickets.

I registered in the past for a #VerifiedFan, shouldn’t I always get an access code?

Each #VerifiedFan program is unique and you must register for each one separately.

Why didn’t my #VerifiedFan Presale access code work?

You may have maxed out your ticket limit. Due to demand, each #VerifiedFan has a ticket limit to allow more fans like you to get tickets. Additionally, should you receive an error, double-check you entered the access code exactly as it appears in the text (case sensitive) you receive or that you are signed in using the account with which you registered for #VerifiedFan.

How come I received a #VerifiedFan access code but can’t get tickets?

There is high demand for this tour and #VerifiedFan tickets. Tickets will be available on a first-come, first-served basis and are NOT guaranteed.

If I don’t receive an access code, will I still have a chance to get tickets?

The only way to purchase U2 tickets is through #VerifiedFan.