Trans-Siberian Orchestra #VerifiedFan Presale FAQ

Trans-Siberian Orchestra #VerifiedFan Presale FAQ
TSO #VerifiedFan Presale FAQ

WHY HAS TRANS-SIBERIAN ORCHESTRA PARTNERED with TICKETMASTER VERIFIED FAN®?

Every year Trans-Siberian Orchestra brings their timeless, multi-generational tradition on tour. The 2017 Winter Tour features the cherished tale, “The Ghosts of Christmas Eve!” TSO cares about the community they’ve built and they are committed to getting tickets in the hands of fans, not scalpers or bots. Ticketmaster’s #VerifiedFan platform separates fans from scalpers and bots so fans have a better chance of buying tickets.

PLEASE NOTE:

Registering does not guarantee you will be verified, receive a code or have the ability to purchase tickets.


QUICK HELP GUIDE

We want to help as many of you as possible to see TSO. As the #VerifiedFan Presale approaches, here are some tips to help answer any questions.

How do I register for the TSO Presale powered by Ticketmaster #VerifiedFan?

Login with your Ticketmaster account (or you can create an account within the same screen). If you’re a TSO Fan Club member, enter your username. Non-Fan Club members should leave this field blank. (You can still sign up here – it’s free and you will get access to the earlier Fan Club Presale).

If you are a Fan Club member, you MUST register with Ticketmaster #VerifiedFan to participate in the Fan Club Presale. When registering, remember to enter your username.

Where does the #VerifiedFan program apply? 

TSO is using #VerifiedFan for their Fan Club Presale and General Presale.

When does registration close?

Registration closes on Monday, September 4 at 10PM PT.

Can I register for the #VerifiedFan Presale from outside the U.S.?

Yes, you can register for the #VerifiedFan Presale from outside the U.S.

If I register for #VerifiedFan Presale from outside the U.S., do I need to include my country code with my phone number?

Yes, if registering from outside of the U.S. please include the country code with your telephone number.

Can I register for more than one date for the #VerifiedFan Presale?

Yes, fans may register for more than one performance, but only once per performance. If you would like to register for multiple shows you must complete the registration process for each performance for which you are interested in purchasing tickets.

Can I register for the #VerifiedFan Presale more than once?

Fans may only register once per performance for the #VerifiedFan Presale. If you would like to register for multiple shows you must complete the registration process for each performance for which you are interested in purchasing tickets.

I registered more than once, will I be disqualified? 

Don’t worry, you will not be disqualified.

I got a confirmation email, what does that mean?

You have successfully registered, and if verified (as a human and not a scalper), you will be selected to receive an offer code to purchase tickets. If demand is more than available inventory, selection may be random.

Does registering mean I get a code?

No, registering does not guarantee you will receive an offer code.

Does getting a code mean I will get tickets?

If you receive an offer code you will have the chance to unlock access to tickets. However, due to demand the ability to purchase tickets is not guaranteed and tickets are available on a first-come, first-served basis.

If I get a code will it work for more than one date?

Yes, you may use the code for any performance date.

When is the Fan Club Presale?

The TSO Fan Club #VerifiedFan Presales span Wednesday, September 6 at 10AM (venue local time) to Friday, September 8 at 10PM (venue local time).

When is the Non-Fan Club Presale?

The TSO #VerifiedFan Non-Fan Club Presale is Wednesday, September 13 at 10AM (venue local time).

What is the ticket limit?

To allow as many people as possible to enjoy TSO, codes are valid for one time use and purchasers are held to an eight (8) ticket limit MAXIMUM. If you are registering for more than one date/venue, please note, you may only purchase up to eight tickets total.

If I’m not verified will I still have a chance to get tickets? Is there a General Onsale? Other Presales?

In addition to the #VerifiedFan Artist Presale, this tour will have a general onsale on Friday, September 15 at 10AM (Venue Local Time).

How much will tickets cost?

Please visit the TSO Official Website for more information on pricing.

How do I learn more about the tour outside the U.S.?

The TSO Official Website has the full list of dates for the tour.

If my parent or guardian uses their credit card to buy, does the person’s whose name is on the card have to attend the show?

No. The tickets will be in the Ticketmaster account holder’s account. (Remember, receiving a code does not guarantee tickets.)


PREPPING FOR THE #VERIFIEDFAN PRESALE

Get ready for the 2017 Winter Tour Presale powered by Ticketmaster #VerifiedFan

PROTIP: Download the Ticketmaster App for iOS or Android for the best way to purchase tickets.

How do TSO Fan Club members purchase tickets for the Presale powered by Ticketmaster #VerifiedFan?

It’s a simple, standard purchase process and the steps below will help you navigate your search and purchase.

If verified to receive an offer code, you’ll receive a text on Wednesday, September 6 – Friday, September 8 (depending on what show you registered for) prior to the #VerifiedFan Fan Club presale at 10AM local venue time. Your text will include your link to purchase and your unique offer code to unlock access to tickets. Keep your phone handy – notifications will arrive 2-4 hours before tickets go on sale.

If I am not in the TSO Fan Club how do I purchase tickets for the Presale powered by Ticketmaster #VerifiedFan?

It’s a simple, standard purchase process and the steps below will help you navigate your search and purchase.

  1. If verified and randomly selected, you will receive an offer code via text message on Wednesday, September 13 prior to the Presale at 10AM venue local time. The first message(s) will include timing details and a link to where you can purchase your tickets, immediately followed by another text containing your unique offer code. Keep your phone handy – you’ll receive text messages 2-4 hours before the Presale.

2a. Ticketmaster Purchases: Sign-in to your Ticketmaster Account or App in Advance:

  • Know your Ticketmaster password (or reset it in advance). Need to reset your password? Reset My Password
  • Make sure you have a valid credit card with updated billing information in your account. Need to update credit card or billing information? My Account

Ticketmaster Mobile Checkout: Update your Ticketmaster App and Sign-in. For a faster mobile checkout on Ticketmaster, have a valid credit card with updated billing information in your account. Need to update? Download our app for iOS or Android. When updating your payment details, log into your account from a computer or your app – not the mobile web.

2b. Non-Ticketmaster Purchases: Not all events are sold on Ticketmaster. While requirements vary depending on the ticket provider, proactive account setup with a valid credit card and updated billing information is generally encouraged.

When the Presale Begins at 10AM venue local time

3. Click the link you were sent at the appropriate time

DESKTOP: transfer the link from your phone ahead of time

MOBILE: If you have the Ticketmaster App installed once the page loads in your mobile browser you will be prompted to open the page in the App if you prefer.

  1. Enter your unique offer code in the space labeled “Offer Code.” Make sure you enter the code exactly as it appears in the text you receive.
  2. Find tickets: Tickets will be available on a first-come, first-served basis and are NOT guaranteed. Do not exceed the ticket limit of eight (8).
  3. Checkout: For faster checkout, make sure all billing and credit card information are up to date prior the start of the Presale.

When should I expect my presale code?
  • For Fan Club Members: If verified, you’ll receive a text on Wednesday, September 6 – Friday, September 8 (depending on what show you registered for) prior to the #VerifiedFan Fan Club presale at 10AM venue local time. Your text will include your link to purchase and your unique offer code to unlock access to tickets. Keep your phone handy – notifications will arrive 2-4 hours before tickets go on sale.
  • For Non-Fan Club Registrants: If verified and randomly selected to receive an offer code, you’ll receive a text on Wednesday, September 13 prior to the #VerifiedFan presale at 10AM venue local time. Your text will include your link to purchase and your unique offer code to unlock access to tickets. Keep your phone handy – notifications will arrive 2-4 hours before tickets go on sale.

The Presale has started, I registered and never received my offer code?

Registering does not guarantee you will receive a code or have the ability to purchase tickets.

I registered for the last #VerifiedFan opportunity, shouldn’t I always get a code?

Each #VerifiedFan opportunity is unique and you must register for each one separately.

Why didn’t my #VerifiedFan Presale code work?

You may have maxed out your ticket limit or your code has already been used for purchase. Due to demand and to allow as many people as possible to enjoy TSO, purchasers are held to an eight (8) ticket limit MAXIMUM. If you are registering for more than one date/venue, please note, you may only purchase up to eight tickets total.

How come I received a #VerifiedFan Presale code but can’t get tickets?

We’ve seen a lot of interest for TSO and #VerifiedFan tickets. Tickets will be available on a first-come, first-served basis and are NOT guaranteed.

If I’m not Verified will I still have a chance to get tickets?

In addition to the #VerifiedFan Presale, there is a General Public Onsale on Friday, September 15 at 10AM venue local time.