Springsteen on Broadway #VerifiedFan Onsale FAQ

Springsteen on Broadway #VerifiedFan Onsale FAQ
Springsteen on Broadway #VerifiedFan Onsale

We are thrilled to announce Springsteen on Broadway is extending its Broadway run at the Walter Kerr Theatre through June 30, 2018!

With the first 16 weeks of performances sold out, Springsteen on Broadway additional shows will go on sale December 19, 2017 for performances to run February 28 through June 30, 2018.  

Due to overwhelming participation in the original Onsale powered by Ticketmaster #VerifiedFan, there will be no additional registration for this extension. Fans who previously registered and were verified but placed on Standby and did not receive a code, and fans who received a code but were unsuccessful in purchasing tickets will be contacted with further information about the added shows.

Please Note:

  • All codes from the initial onsale(s) are invalid. New codes will be required to participate in the extended run onsale.
  • Being registered does not guarantee you will receive a code and receiving a code does not guarantee you will get tickets.

ONSALE

How do I prep for my purchase?
  1. Login to your Ticketmaster account in advance on the device you wish to purchase on. You MUST login using the same account information used during registration. TIP: We recommend using your computer (desktop/laptop) to find and purchase tickets for Springsteen on Broadway.
  2. Have a valid credit card with updated billing information you plan to use for your purchase in your account. To update or confirm your credit card or billing information, login to My Account.
  3. Codes are valid for a single-use and purchasers are held to a strict two (2) ticket limit. Due to demand, tickets will be available on a first-come, first-served basis.
  4. Due to demand, after entering your #VerifiedFan access code you may experience wait times up to 20 minutes. Do not refresh the page during this time.
  5. When completing your ticket purchase, stay within one browser window. Opening multiple windows or tabs to purchase tickets, may result in errors.

When is the Onsale?

Tickets go on sale Tuesday, December 19 at 10AM ET for fans who receive codes. The #VerifiedFan Onsale is the only official and authorized way to purchase tickets. Following the Onsale, a limited number of tickets will be available for each performance via the Springsteen on Broadway Lottery. Visit luckyseat.com to learn more.

What is the ticket limit?

To allow as many fans as possible to experience Springsteen on Broadway, there is a two (2) ticket limit per code per purchaser.

How will I complete my ticket purchase?

You’ll begin your purchase on the Springsteen on Broadway performance selection page.

How it works:

  1. Locate the performance you’re interested in attending from the chronological list. (note: performance starts times vary)
  2. When the onsale begins at 10AM ET, select BUY TICKETS. You will be directed to the event detail page on Ticketmaster to complete your purchase.

    Please note: shows marked with LIMITED AVAILABILITY may change to SOLD OUT at any time

  3. Select the number of tickets, your desired price range and ticket price to begin your ticket search.

    There is a strict two (2) ticket limit.
    Searching by your desired price range will locate available inventory within that range.
    When searching by “Best Available,” tickets will be displayed with the highest priced tickets listed first.
    If tickets are unavailable at your selected price or date, you will be offered tickets at an alternate price and/or date, subject to availability.

  4. Tickets prices will be displayed in two options:

$850-$500
$400-$75


CODE DELIVERY

When should I expect my onsale code?

If randomly selected from the registered pool, you will receive an access code via text message on Tuesday, December 19 prior to the Onsale at 10AM ET. The first message will include timing details and a link to where you can purchase your tickets, immediately followed by another text containing your unique access code. Keep your phone handy – you’ll receive text messages 2-4 hours before the Onsale.

Does getting a code mean I will get tickets?

If you receive an access code you will have the opportunity to unlock access to tickets. However, due to demand the ability to purchase tickets is not guaranteed.

If I get a code will it work for more than one date?

If you receive an access code, it will work for any date pending availability. Tickets are not guaranteed and will be available on a first-come, first-served basis.

If I got a code last time, will it work for the extended run?

No, all codes from the initial onsale are invalid. New codes will be required to participate in the extended run onsale.

The Onsale has started, I registered and never received my access code?

Due to overwhelming participation in the original Onsale powered by Ticketmaster #VerifiedFan, registering does not guarantee you will receive an access code or have the ability to purchase tickets.

Why didn’t my #VerifiedFan Onsale code work?

You may have maxed out your ticket limit. Due to demand, each #VerifiedFan Onsale has a ticket limit to allow more fans like you to get tickets. Purchasers for Springsteen on Broadway are held to a strict two (2) ticket limit maximum. Due to demand, tickets will be available on a first-come, first-served basis.

How come I received a #VerifiedFan Onsale code but can’t get tickets?

We’ve seen massive interest for Springsteen on Broadway and #VerifiedFan tickets. Tickets are available on a first-come, first-served basis and are NOT guaranteed.


PERFORMANCE SELECTION

How can I search all available performances?

Your purchase process for Springsteen on Broadway will start on the performance selection page. This page will include all of the available performance dates and times. Note: shows marked with LIMITED AVAILABILITY may change to SOLD OUT at any time.

How do I choose a performance?
  1. Locate the performance you’re interested in attending from the chronological list. (note: performance start times vary)
  2. When the onsale begins at 10AM ET, select BUY TICKETS. You will be directed to the event detail page on Ticketmaster to complete your purchase.

What if my first choice of performance is not available?

Please note, shows marked with LIMITED AVAILABILITY may change to SOLD OUT at any time. Return to the performance selection page and choose another date.

Selecting “Best Available” when searching for tickets may result in highest priced tickets being listed first. Additionally, if your first choice is not available, you may be automatically offered an alternative price or date.


STANDBY ACCESS DETAILS

What does Standby Access mean?

Due to extremely high demand, we are unable to confirm your access for the #VerifiedFan Onsale. Should additional #VerifiedFan codes become available, we will notify you via text message. Please keep in mind any additional ticket inventory will be extremely limited and tickets will be available on a first-come, first-served basis.

How will I know if I get a code to access tickets?

Keep your phone close by – your text notification may come at any time after the Onsale begins at 10AM ET. When notified, you will receive two text messages: a link to a page where you will select the performance you wish to attend (selection will lead you to purchase on Ticketmaster); followed by your single-use access code.

Please also watch your email, if there are text delivery issues such as an incorrectly entered number or blocked carriers, we will email your access code details.


TICKET PRICES + DELIVERY

How much will tickets cost?

Tickets will range from $75-$850, more information is available at brucespringsteen.net/broadway.

What are the ticket price tiers?

$850-$500
$400-$75

Can I transfer tickets?

Yes, you can easily transfer tickets between Ticketmaster accounts. Please visit and follow the steps on Ticket Transfer here.

How do I transfer tickets?

To transfer tickets between Ticketmaster accounts please visit and follow the steps on Ticket Transfer here.

How do I get my tickets?

Your ticket delivery method must be selected at time of purchase. Mobile, Print-at-Home, and standard mail will be available options.Will call will be available for international purchasers (including Canada). More details on ticket delivery and how it works.

How do I print my tickets at home?

In order to print at home, you must select this option at time of purchase. Log into your account from a computer – not a phone or tablet. From your order, view and print your tickets. When printing at home, your tickets will not be emailed to you.


GENERAL QUESTIONS

Is there a presale?

There are no presales for Springsteen on Broadway.

Is there a way to purchase tickets other than the #VerifiedFan Onsale?

The #VerifiedFan Onsale is the only official and authorized way to purchase tickets during the Onsale – and only Ticketmaster Verified Tickets are 100% real and guaranteed to get you into the show.

Following the Onsale, a limited number of tickets will be available for each performance via the Springsteen on Broadway Lottery. Visit luckyseat.com to learn more.

Can I purchase accessible seats through the #VerifiedFan Onsale?

Yes, wheelchair and other accessible seats will be available through the #VerifiedFan Onsale. Select “Request Accessible Tickets” on the event you’d like to attend.

How do I learn more about Springsteen on Broadway?

Visit the Bruce Springsteen Official Website for more information about the show.

If my parent uses their credit card to buy, does the person whose name is on the card have to attend the show?

No. The tickets will be in the Ticketmaster account holder’s account. (Remember, receiving a code does not guarantee tickets.)

You said tickets are only available to purchase through #VerifiedFan but why do I see tickets available to purchase on other sites without using an official access code?

Ticketmaster is the only official ticketing partner for Springsteen on Broadway. Many unofficial sellers will list tickets even before they go on sale. This practice is called speculative listing and fans should not trust resellers claiming to have tickets. Those speculative listings are not real tickets in hand. Beware of these sellers. Learn more about Speculative Ticket Listing.

If I’m not Verified will I still have a chance to get tickets?

The #VerifiedFan Onsale is currently the only way to purchase tickets for Springsteen on Broadway. Registering does not guarantee you will receive a code and receiving a code does not guarantee you will get tickets.


REGISTRATION

What do I have to do to register for the #VerifiedFan Onsale for the extended run?

Due to overwhelming participation in the original Onsale powered by Ticketmaster #VerifiedFan, there will be no additional registration for this extension. Fans who previously registered and were verified but placed on Standby and did not receive a code, and fans who received a code but were unsuccessful in purchasing tickets will be contacted with further information about the added shows.

If you previously registered, you will be contacted if you were unsuccessful in completing a ticket purchase for any reason including:

  • Due to demand – you were placed on Standby and did not receive an access code.
  • You were on Standby – received an access code but could not find tickets.
  • You received a code and did not complete a ticket purchase.

When does registration close?

The last registration period closed on Sunday, September 3 at 10PM ET. Due to overwhelming participation in the original Onsale powered by Ticketmaster #VerifiedFan, there will be no additional registration for the extension announced on November 27, 2017.

When is the Onsale?

The Onsale will be Tuesday, December 19 at 10AM ET.

If I registered last time for Springsteen on Broadway do I need to register again?

Due to overwhelming participation in the original Onsale powered by Ticketmaster #VerifiedFan, there will be no additional registration for the extension announced on November 27, 2017. If you previously registered, you DO NOT need to register again if you were unsuccessful in completing a ticket purchase for any reason including:

  • Due to demand – you were placed on Standby and did not receive an access code.
  • You were on Standby – received an access code but could not find tickets.
  • You received a code and did not complete a ticket purchase.

Can I register for the #VerifiedFan Onsale from outside the U.S.?

Yes, you can register for the #VerifiedFan Onsale from outside the U.S.

If I registered from outside the U.S. can I take part in the #VerifiedFan Onsale?

Yes, registration for the #VerifiedFan Onsale was open to Fans from outside the U.S.

Can I register for the #SpringsteenBroadway #VerifiedFan Onsale more than once?

No. Fans may only register once  for the #SpringsteenBroadway #VerifiedFan Onsale. Multiple registrations will not improve your opportunity to receive a code.

I registered more than once, will I be disqualified?

Don’t worry, you will not be disqualified.

I got a confirmation email, what does that mean?

You have successfully registered and may be randomly selected to receive an access code to purchase tickets.

Does registering mean I get a code?

No, registering does not guarantee you will receive an access code.