Katy Perry WITNESS: The Tour FAQ

Katy Perry WITNESS: The Tour FAQ
Katy Perry WITNESS: The Tour powered by Ticketmaster #VerifiedFan FAQ
WHY HAS KATY PERRY PARTNERED with TICKETMASTER #VERIFIEDFAN®?

Katy Perry cares about her fans and understands there are going to be more people who want to see her on tour than there will be available tickets. She’s committed to getting tickets in the hands of fans. Not scalpers or bots. Katy is collaborating with Ticketmaster to sell presale tickets through the #VerifiedFan platform – a unique fan-first technology that levels the playing field so fans have the opportunity to unlock access to tickets.

We want to help as many of you as possible to see Katy Perry on the North American leg of WITNESS: The Tour. As the #VerifiedFan Presale approaches, here are some tips to help answer any questions.

Please note: Registering does NOT guarantee you will be verified, receive a code or have the ability to purchase tickets.

QUICK HELP GUIDE

GENERAL + REGISTRATION


How do I register for the #VerifiedFan Presale?

Go to http://www.katyperry.com/ and connect your Ticketmaster account to register. Or create a new account and then connect it to register.

Where does the #VerifiedFan program apply?

Katy Perry is using #VerifiedFan for her North American WITNESS: The Tour Artist Presale. For other countries you will need to contact your local Ticketmaster site for how to get tickets.

If I’m not verified will I still have a chance to get tickets? Is there a General Onsale? Other Presales?

In addition to the #VerifiedFan Artist Presale, WITNESS: The Tour will have a credit card presale beginning Thursday, May 18 at 12pm to Saturday, May 20 at 10pm (venue local) and public onsale on Monday, May 22 at 10am (venue local).

When does registration close?

Registration closes on Tuesday, May 16 at 10PM PT.

Can I register for the U.S. #VerifiedFan Presale from outside the U.S.?

Yes, you can register for the #VerifiedFan Presale from outside the U.S. + Canada but only for the U.S. + Canada dates for this tour.

If I register for the U.S. #VerifiedFan Presale from outside the U.S., do I need to include my country code with my phone number?

Yes, if registering from outside of the U.S. please include the country code with your telephone number.

Can I register for the U.S. + Canada #VerifiedFan Presale more than once?

Fans may only register once per event for the #VerifiedFan Onsale for the U.S. + Canada dates.

Can I register for more than one date for the U.S. + Canada #VerifiedFan Presale?

Yes, fans may register for more than one venue/date, but only once per venue/date.

I registered more than once, will I be disqualified?

We know you’re excited, but don’t register more than once per event/date.  And creating multiple new accounts (email, Ticketmaster, social or other) will negatively impact you.

I got a confirmation email, what does that mean?

Receiving a confirmation email only means your registration has been submitted. It does not mean you are verified.

Does registering mean I get a code?

No, successfully registering does not guarantee you will be verified or receive a code.

Does getting a code mean I will get tickets?

If you receive a code it will only unlock the ability to access tickets. Due to a limited quantity of #VerifiedFan Presale tickets, they will be available on a first-come, first-served basis and are not guaranteed.

If I get a code will it work for more than one date?

If you receive a code it should only be used for the date linked within the text message you receive prior to the presale.

When is the Presale?

For the U.S. dates, the Katy Perry Presale powered by Ticketmaster #VerifiedFan is Thursday, May 18 at 9AM (venue local time).

For the Canada dates, the Katy Perry Presale powered by Ticketmaster #VerifiedFan is Tuesday, May 23 at 10AM (venue local time).

What is the ticket limit?

To allow as many people as possible to enjoy Katy Perry’s WITNESS: The Tour, codes are valid for one time use and purchasers are held to a four (4) ticket limit MAXIMUM. If you are registering for more than one date/venue, please note, you may only purchase up to four tickets total.

How much will tickets cost?

Please see list below for U.S. + Canada tour dates. Links will be updated with pricing information prior to the presale. Pricing is subject to change and fees + taxes will apply.

Will there be GA tickets for the U.S. + Canada dates on the tour?

Check the links in the chart below, specific ticketing information will be added prior to the presale. Pricing is subject to change and fees + taxes will apply.

Will there be VIP and Meet + Greet packages available for the U.S. + Canada?

VIP Packages are available in North America for WITNESS: The Tour; check the links in the chart below for VIP availability. Pricing is subject to change and fees + taxes will apply.

WITNESS: The Tour will not have Meet + Greet packages in North America.

How do I learn more about WITNESS: The Tour outside of the U.S. + Canada?

The Katy Perry Official Website has the full list of dates for WITNESS: The Tour.

If my parent uses their credit card to buy, does the person’s whose name is on the card have to attend the show?

No. The tickets will be in the Ticketmaster account holder’s account. (Remember, receiving a code does not guarantee tickets.) Ticket delivery option details are available in the links in the chart below.

You said you got rid of scalpers, but I already see ticket for sale and the presale hasn’t started.

Many unofficial sellers will list tickets even before they go on sale. This practice is called speculative listing and fans should not trust resellers claiming to have tickets. Those speculative listings are not real tickets in hand. Beware of these sellers.


PREPPING FOR THE #VERIFIEDFAN PRESALE

KatyCats, get ready for Presale powered by Ticketmaster #VerifiedFan

PROTIP: Download the Ticketmaster App for iOS or Android for the best way to purchase tickets.

How do I purchase tickets for Katy Perry’s WITNESS: The Tour Presale powered by Ticketmaster #VerifiedFan?

The Presale opens Thursday, May 18 at 9AM (venue local time). It’s a simple, standard purchase process and the steps below will help you navigate your search and purchase.

  1.  If verified and selected, you will receive an offer code via text message on Thursday, May 18 prior to the onsale at 9AM (venue local time). The first message(s) will include timing details and a link to where you can purchase your tickets, immediately followed by another text containing your unique offer code. Keep your phone handy – you’ll receive text messages 2-4 hours before the Presale.

2a. Ticketmaster Purchases: Sign-in to your Ticketmaster Account or App in Advance: Know your Ticketmaster password (or reset it in advance) Need to reset your password? Reset My Password Make sure you have a valid credit card with updated billing information in your account. Need to update credit card or billing information? My Account

Ticketmaster Mobile Checkout: Update your Ticketmaster App and Sign-in For a faster mobile checkout on Ticketmaster, have a valid credit card with updated billing information in your account. Need to update? Download our app for iOS or Android. When updating your payment details, log into your account from a computer or your app – not your mobile web.

2b. Non-Ticketmaster Purchases: Not all events are sold on Ticketmaster. While requirements vary depending on the ticket provider, proactive account setup with a valid credit card and updated billing information is generally encouraged.

When the Presale Begins at 10AM (venue local time)

3. Click the link you were sent at the appropriate time

DESKTOP: transfer the link from your phone ahead of time

MOBILE: If you have the Ticketmaster App installed once the page loads in your mobile browser you will be prompted to open the page in the App if you prefer.

  1. Enter your unique offer code in the space labeled “Offer Code”  Make sure you enter the code exactly as it appears in the text you receive.
  2. Tickets will be available on a first-come, first-served basis and are NOT guaranteed. Do not exceed the MAXIMUM four (4) ticket limit.
  3. Checkout For faster checkout, make sure all billing and credit card information are up to date prior the start of the Presale.

When should I expect my presale code?

If verified and selected to receive an offer code, you’ll receive a text on Thursday, May 18* prior to the onsale at 9AM (venue local time). Your text will include your unique offer code and link to purchase your tickets. Keep your phone handy – notifications will arrive 2-4 hours before tickets go onsale. Since there is a limited quantity of tickets, they will be available on a first-come, first-served basis and are not guaranteed.

* – NOTE: Presale for Canadian dates + code distribution will be Tuesday, May 23.

The presale has started, I registered and never received my offer code?

Registering does not guarantee you will receive a code to unlock the ability to purchase tickets.

I registered for the last #VerifiedFan for another artist, shouldn’t I always get a code?

Each artist #VerifiedFan is unique and you must register for each one separately.

Why didn’t my Verified Fan Presale code work?

You may have maxed out your ticket limit or your code has already been used for purchase. Due to demand and to allow as many people as possible to enjoy Katy Perry’s WITNESS: The Tour, purchasers are held to a four (4) ticket limit MAXIMUM. If you are registering for more than one date/venue, please note, you may only purchase up to four tickets total.

How come I received a #VerifiedFan Presale code but can’t get tickets?

We’ve seen massive interest for WITNESS: The Tour and #VerifiedFan tickets. Tickets will be available on a first-come, first-served basis and are NOT guaranteed.

DateVenueMarket
Thu, Sep 07, 2017 Schottenstein Center Columbus
Saturday, Sep 9, 2017 Bell Centre Montreal
Tuesday, Sep 12, 2017 Air Canada Centre Toronto
Mon, Sep 18, 2017 Wells Fargo Center Philadelphia
Thu, Sep 21, 2017 Mohegan Sun Arena Uncasville
Mon, Sep 25, 2017 Verizon Center DC
Fri, Sep 29, 2017 TD Garden Boston
Mon, Oct 02, 2017 Madison Square Garden NYC
Tue, Oct 03 2017 NYCB Live’s Nassau Coliseum Uniondale
Sun, Oct 08, 2017 Prudential Center Newark
Wed, Oct 11, 2017 Barclays Center Brooklyn
Sun, Oct 15, 2017 Bridgestone Arena Nashville
Mon, Oct 16, 2017 KFC Yum! Center Louisville
Thu, Oct 19, 2017 PPG Paints Arena Pittsburgh
Sun, Oct 22, 2017 Scottrade Center St Louis
Tue, Oct 24, 2017 United Center Chicago, IL
Tue, Nov 07, 2017 STAPLES Center Los Angeles
Tue, Nov 14, 2017 SAP Center San Jose
Fri, Nov 24, 2017 Vivint Smart Home Arena Salt Lake City
Sun, Nov 26, 2017 Pepsi Center Denver
Tue, Nov 28, 2017 CenturyLink Center Omaha
Wed, Nov 29, 2017 BOK Center Tulsa
Fri, Dec 01, 2017 Xcel Energy Center St Paul
Sat, Dec 02, 2017 Wells Fargo Arena Des Moines
Mon, Dec 04, 2017 BMO Harris Bradley Center Milwaukee
Wed, Dec 06, 2017 Little Caesars Arena Detroit
Sat, Dec 09, 2017 Bankers Life Fieldhouse Indianapolis
Sun, Dec 10, 2017 Quicken Loans Arena Cleveland
Tue, Dec 12, 2017 Philips Arena Atlanta
Fri, Dec 15, 2017 Amalie Arena Tampa
Sun, Dec 17, 2017 Amway Center Orlando
Wed, Dec 20, 2017 AmericanAirlines Arena Miami
Fri, Jan 05, 2018 Smoothie King Center New Orleans
Sun, Jan 07, 2018 Toyota Center Houston
Wed, Jan 10, 2018 AT&T Center San Antonio
Fri, Jan 12, 2018 Verizon Arena Little Rock
Sun, Jan 14, 2018 American Arlines Center Dallas
Fri, Jan 19, 2018 Gila River Arena Phoenix
Sat, Jan 20, 2018 T-Mobile Arena Las Vegas
Wed, Jan 31, 2018 Golden1 Center Sacramento
Fri, Feb 02, 2018 Moda Center Portland
Sat, Feb 03, 2018 Tacoma Dome Tacoma
Mon, Feb 5, 2018 Rogers Arena Vancouver

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