Citi Sound Vault powered by Verified Fan FAQ

Citi Sound Vault powered by Verified Fan FAQ

Citi Sound Vault is bringing you an exclusive experience with some of the biggest artists.

Citi® is committed to getting tickets for these incredible shows into the hands of fans. Not scalpers or bots.

Citi Sound Vault is collaborating with Verified Fan®, a unique program built to put more tickets into the hands of fans who intend to go to the show, not software. By leveraging powerful technology, we’ve created a better, more reliable way for fans to shop for tickets to see their favorite artists – without racing against scalpers and bots.

Registration closes on Wednesday, January 17 at 10PM ET.

 

REGISTRATION QUICK HELP GUIDE

Below are some commonly asked questions to provide more details while registration is open.

How do I register for Citi Sound Vault powered by Verified Fan?

Go to http://citisoundvault.tmverifiedfan.com and connect your Ticketmaster account to register. Or create a new account during registration.

What shows will be available for registration through Verified Fan?

 

1/24 Thirty Seconds to Mars. To register visit http://citisoundvault124.tmverifiedfan.com

1/25 The National. To register visit http://citisoundvault125.tmverifiedfan.com

1/26 Eminem. To register visit http://citisoundvault126.tmverifiedfan.com

1/27 Childish Gambino. To register visit http://citisoundvault127.tmverifiedfan.com

1/28 Dave Matthews & Tim Reynolds. To register visit http://citisoundvault128.tmverifiedfan.com

Is there a way to purchase tickets other than Verified Fan?

Verified Fan is the only way to access and purchase tickets for these five New York City shows.

When can I purchase tickets?

If verified and randomly selected, you’ll receive a text on Friday, January 19 prior to tickets going on sale at 10AM ET. Your text will include your link to purchase and your unique access code to shop for tickets. A Citi credit or debit card must be used to complete the ticket purchase process.

When does registration close?

Registration closes on Wednesday, January 17 at 10PM ET.

Can I register for Verified Fan from outside the U.S.?

Yes, you may register for Verified Fan from outside the U.S., be sure to include your country code with your mobile number. 

If I am selected, how long do I have to shop for tickets?

While we suggest you purchase as soon as you are able, we understand there may be some planning involved. As a reminder, due to demand, tickets are available on a first-come, first-served basis.

Can I register for Verified Fan more than once?

We know you’re excited, but please don’t register more than once per show. Creating multiple new Ticketmaster accounts will not increase your opportunity to receive a Verified Fan invitation.

I’m interested in more than one artist; can I register for more than one night?

Yes! However, due to anticipated demand and the size of the venue, fans will be selected at random to receive an invitation to shop for one (1) show only. If selected, and you registered for multiple shows, your onsale invitation will only be good for one of those shows chosen at random.

I registered more than once, will I be disqualified?

Don’t worry, you will not be disqualified. If you registered more than once to correct a mistake, such as an incorrectly entered mobile number, we will take the last registration submitted.

I received a confirmation email, what does this mean?

We have successfully collected your registration and this is your confirmation of the details. On Thursday, January 18, you’ll receive an email with additional information about your Verified Fan invitation status.

Does registering mean I’m guaranteed to receive a Verified Fan access code?

Access codes are never guaranteed, and due to anticipated demand and the size of the venue, fans will be selected at random to receive an invitation to shop for one (1) show only. If selected, and you registered for multiple shows, your onsale invitation will only be good for one of those shows chosen at random.

Does getting an access code mean I will get tickets?

If you receive an access code you will have the opportunity to shop for tickets. However, due to demand the ability to purchase tickets is not guaranteed and tickets are available on a first-come, first-served basis.

When do tickets go on sale with Verified Fan?

If selected, you’ll receive a text on Friday, January 19 prior to tickets going on sale at 10AM ET. Your text will include your link to purchase and your unique access code to shop for tickets. A Citi credit or debit card must be used to complete the ticket purchase process.

What is the ticket limit?

To allow as many fans as possible to enjoy these shows, there is a two (2) ticket limit MAXIMUM per purchaser.

How much will tickets cost?

Please visit Ticketmaster for additional ticket information.

If my parent or guardian uses their credit card to buy, does the person’s whose name is on the card have to attend the show?

No. The tickets will be in the Ticketmaster account holder’s account. (Remember, receiving a code does not guarantee tickets.)