Canada 150 Festival Pass FAQ

Canada 150 Festival Pass FAQ
What is included in the Canada 150 Festival Pass?

With the Canada 150 Festival Pass, fans can pick 3 Single-Day Passes from participating Canadian festivals in either the Ontario Package or the Western Canada package.

Which festivals can I choose from?

The festival options are based on the selected geographic package.

If the Ontario Package is selected, you can choose from: NXNE, Stars and Thunder: Timmins International Firework Competition and Music Festival, Bud Light Dreams Festival, RBC Ottawa Bluesfest, Mariposa Folk Festival, and The Big Feastival.

If the Western Canada Package is selected, you can choose from:  iHeartRADIO WestFest, Center of Gravity, One Love Festival, Roundup MusicFest, and Chasing Summer Music Festival.

How much is a Canada 150  Festival Pass?

To celebrate Canada’s 150th birthday, passes will be sold for $150 plus a service charge of $15.30. Get yours here! 

Are passes expected to sell out?

The Canada 150 Festival Pass is giving fans the chance to save up to 50% on their favourite Canadian festivals and is expected to sell out. This offer will only be available while supplies lasts!

Please keep in mind that some festival dates will sell out faster than others so don’t wait! Build your pass now so you can #SeeMoreThisSummer with Ticketmaster Canada.

What happens if one of the festivals dates that I would like to add is unavailable?

If a festival date is no longer available for selection, it means that the day is sold out. It is important to note that there is limited inventory for each festival date so don’t wait – build your pass here!

Where and when can I purchase my pass?

We’ve extended the Canada 150 Festival Pass! It will now be available for purchase starting on June 19th at 10AM EST until June 22st at 11:55PM EST or until supplies last.

Passes can be purchased exclusively here. 

What is the maximum number of passes I can buy?

Passes with the same combination of Single-Day tickets are limited to four (4) per person.

Can multiple passes with different festival combinations be purchased in the same order?

No, in order to purchase multiple passes with different festival combinations, a new order must be placed for each combination.  

How do I get my pass?

Each Single-Day ticket included in your pass can be picked up at the specific festival will call at the box office on the day of the selected event. Please be prepared to show valid government issued photo ID and the purchasing credit card every time you are picking up a ticket.

How do I see the lineup, dates, location, and information for each participating festival?

To find out all of this information and more, check out our post on the Canada 150 Festival Pass here or visit the specific festival’s website.

What do I need to bring to pick up my pass at the box office?

A piece of valid government issued photo ID and the credit card used at the time of purchase must be presented in order to pick up passes. Each festival ticket within the pass can be picked up on the day of the event at will call at the festival’s box office.

What is the festival I chose requires an RFID wristband to get in?

For festivals requiring RFID wristbands for entrance, wristbands can be picked up at will call at the festival’s box office on the selected day of the event.

Can I pick 3 Single-Day tickets for the same festival?

When building your Canada 150 Festival Pass, you can choose the same festival three times but each single ticket must be for a different day of the festival.

Can I sell or transfer my pass?

No, passes cannot be resold or transferred. Tickets will only be released to those who can present valid government issued photo ID and the purchasing credit card.

Are refunds available?

No, all passes are final sale. If you require any additional information or assistance, contact customer service by visiting www.support.frontgate.com, email order-support@frontgatetickets.com or calling 1-888-512-7469.

Once I buy my pass, can I make changes to the festivals or days I chose?

No, once a pass has been purchased no changes can be made. If you require any additional information or assistance, contact customer service by visiting www.support.frontgate.com, email order-support@frontgatetickets.com or calling 1-888-512-7469.

If I can’t make it to one of the festivals, can I let someone else use my pass?

No, the Canada 150 Festival pass is non-transferable. Tickets will only be released to those who can present valid government issued photo ID and the purchasing credit card.

Can I choose from festivals in both the Ontario Package and the Western Canada Package?

No, in order to build your Canada 150 Festival Pass, you must choose between festivals within the Ontario Package or festivals within the Western Canada Package.

What happens if one of the dates for a festival that I chose is cancelled?

If an event cancels, Ticketmaster Canada/Front Gate Tickets will notify you via email with further information and instructions.

Will I receive a confirmation email/receipt for my purchase?

Yes, you will receive a confirmation email/receipt from Front Gate Tickets after purchasing a Canada 150 Festival Pass. This confirmation email/receipt will summarize your order.

How can I avoid ticket fraud?

The best way to avoid ticket fraud is to buy directly from this secure link. DO NOT purchase from scalpers. If you arrive at the venue with an illegitimate ticket, you will be turned away, and no refund will be provided.

Is there a layaway plan option available?

No, passes must be paid in full at time of purchase.

Can I upgrade my GA tickets to VIP?

On-site upgrades are at the discretion of each festival. If upgrades are available, they will be processed at the festival box office on-site.

What else can I buy with my pass?

With the Canada 150 Festival Pass, only the pass is included. For other amenities like parking, check out each festival’s specific ticketing page or contact customer support by visiting www.support.frontgate.com, emailing support at order-support@frontgatetickets.com or calling 1-888-512-7469.

Why isn’t my credit card going through?

When purchasing passes, make sure there are absolutely no discrepancies between the billing address and the address on file with your credit card provider.

Should there be a persistence error, please contact customer support by visiting www.support.frontgate.com, emailing support at order-support@frontgatetickets.com or calling 1-888-512-7469.

What are the door times for each festival?

Here are the door times for each day of the participating festivals*:

NXNE Port Lands

June 23: Doors open at 4pm
June 24 – June 25: Doors open at 1pm

Bud Light Dreams 

July 7: Doors open at 4pm
July 8: Doors open at 2pm

RBC Ottawa Bluesfest

July 6 – July 7: Doors open at 5pm
July 8 – July 11: Doors open at 2pm
July 12 – July 13: Doors open at 5pm
July 14 – July 15: Doors open at 2pm
July 16: Doors open at 12pm

Mariposa Folk Festival 

July 7: Doors open at 4pm
July 8-9: Doors open at 10am

The Big Feastival

August 19: Doors open at 11am
August 20: Doors open at 9am

iHeartRadio FestWest

July 8: Doors open at 2pm

Center of Gravity

July 28: Doors open at 4:30pm
July 29: Doors open at 9am
July 30: Doors open at 9am

Roundup MusicFest

July 11: Doors open at 3pm

One Love

August 4: Doors open at 2:30pm

Chasing Summer

August 5 – August 6: Doors open at 1pm

*Door times are subject to change

Do any of the festivals have age restrictions?

Yes, some of the festivals do have age restrictions:

  • Bud Light Dreams Festival: Must be 19 years of age or older.
  • Center of Gravity:  Must be 16 years of age or older.
  • Roundup MusicFest: Must be 18 years of age or older.
  • Chasing Summer: Must be 18 years of age or older.

For more information, visit the specific festival’s website.

What happens if the lineup of the festival that I chose changes?

All daily festival lineups are subject to change.

My question wasn’t answered here. What should I do?

For any additional questions, contact support by visiting www.support.frontgate.com, emailing order-support@frontgatetickets.com or calling 1-888-512-7469.

 

*Offer valid for 3 single day passes to select festival dates in either Ontario or Alberta and British Columbia. All 3 dates must be selected from same region. Exclusions apply.  Passes must be purchased online at https://canada150.frontgatetickets.com/ between June 19, 2017 at 10am ET and June 22, 2017 at 11:55pm ET, while supplies last, and are subject to availability, venue, age and artist restrictions. Cannot be combined with any other offer or discount. $15.30 service fee, parking not included. Delivery method is will call only. Visit https://canada150.frontgatetickets.com/ for participating dates.