We get it. Unfortunate things come up and force you to cancel your tickets purchased with us. We want to protect you, the fan. That’s why we offer a 72 hour return policy for all tickets purchased for participating venues and teams, for 72 hours after purchase, up until one week before the event. *
Do you want to exchange your seats? Do you need a refund? Are you unsure if you are covered under the Ticketmaster 72 hour refund policy? No problem, find out if you are eligible by answering a couple quick questions below.
1. Is the event a week (7 days) or more away?
If Yes, move on to question 2
2. Has it been more than 72 hours* since you purchased your live event tickets?
If No, move on to question 3
3. Are the tickets you purchased to a venue or team that is participating in our 72 hour return policy? Review the full list of fan guaranteed venues and teams*.
Did you answer “Yes” to all of the above? Awesome, call us now for a refund on your tickets 800-653-8000
Not only do we want you to feel covered within 72 hours of your ticket purchase. If your tickets are lost or stolen we will work with you, the fan to help replace those tickets. Just call the number above. If you need more ticket protection, we offer the option of purchasing ticket insurance through Allianz. Please read more about Ticket Insurance for additional coverage.
See what YOU had to say about our Fan Guarantee**
“…The band Perry Luke Bryan and Tim McGraw were an awesome show. Not a big country fan but I knew you couldn’t go wrong w/Time McGraw tickets. It was also a Mothers Day gift to my mom who has never been to a kick ass concert like this turned out to be. The fan guarantee was a breeze and gave us better seats just a week before the show. Well worth looking into for better seats. Live Nation/Ticketmaster stood behind their word. Just wish I had known about this a couple years ago, my fault for not reading the fine print. well worth your money.”
– Tim McGraw concert review by SHELBYGOAT on 07/18/2011
“…AND, the Ticketmaster Fan Guarantee works! My original seats were 11th row, but at a real bad angle (the adjacent seat had the disclosure ‘limited view of stage’). BUT, up to seven days before the show, Ticketmaster (with restrictions) will change my seats if better seats become available at the same price. And this venue also had the interactive seating chart, so I could always tell what was available. And R2F had some VIP options, some as high as $500 per ticket (with perks). I kind of figured they wouldn’t sell all those front row seats held for the VIP options, and would eventually release those seats into the general inventory at regular ($65) prices. I was checking twice a day. And ten days before the show, the seats were available. I called Ticketmaster, and got my original seats switched to the front row!”
– Return to Forever concert review by celts17 on 08/14/2011